Sales Order Processing
More and more companies are outsourcing not just their overflow or out of hours calls, but their entire sales order processing function.
Mail order, eCommerce and high street retail operations have discovered the benefits of a tailor made service; since maximising revenue and repeat custom is not a “one size fits all” operation.
By working closely with clients, 380Global has managed to not only neutralise the cost of calls, but also to generate additional income (compared with web only or impersonal sales channels). Utilising multivariate testing and advising on the adaptation of portals that maximise cross-sell and up-sell opportunities, clients have been delighted with contact center performance.
Why is 380Global Different?
Transparency & Trust
380Global is unique in our culture of transparency with clients. Whilst many agencies provide reports at the end of the day or week, 380Global has the courage of conviction to give you real time on demand reports. You will see the sales results, conversion rates, revenues and cross sell conversions in real time – as soon as the call has finished.
380Global has developed techniques that allow for a simple and relatively fast implementation. This is especially useful if you wish to trial outsourcing part of your call handling requirement to prove the concept for your business or organisation.
Value Added Propositions
A whole host of innovative solutions have been created to generate further revenue for clients. These solutions go beyond just the call handling to provide a “joined up” approach that increases revenues, efficiencies and client experience. When you’re outsourcing revenue generation channels it’s always best to select a company with a “partner” rather than a “supplier” mentality.