Inbound Call Handling

Whatever business calls your organisation receives; we’re on hand to answer them for you. Whether you want us to just handle overflow and out of hours calls, or you need us to act as first line support for your customers, our experienced agents will deal with your inbound call handling. We are multilingual outsourcing specialists for all your inbound call handling requirements.
  • Corporate Reception Services fit perfectly with businesses that are already stretched, or have multidisciplinary teams spread across multiple sites. Whether you need someone to greet callers before announcing a call to your staff, or you need a switchboard service where we identify the correct recipient of the call, we can help.
  • Sales Order Processing offering can encompass all aspects of your incoming sales function. Whether you’re a mail order operation, eCommerce business or a high street retailer, our expert staff will maximise cross-selling and up-selling opportunities, whilst reducing basket abandonment and securely processing all orders.
  • If you need your Information Request Lines managed, you can be assured your calls are in safe hands with us. All calls are answered with the professionalism you would expect from the company that has positive feedback. Whether your callers need to be posted a brochure or information pack, emailed a campaign mailshot, profiled to build a demographic breakdown of your database or escalated if they meet specific criteria; we can deliver for you.
  • Whether you run a 24-hour business, or have SLAs that need to be met, our Emergency Response and Escalation service can put your mind at ease, safe in the knowledge that whatever time your customers call, we’ll answer representing your organisation. We’ll also contact you in the event of any emergencies that just can’t wait until morning.

     

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