Emergency Response / Helpdesk

When you have complex SLAs to meet, or need to give a prized client that extra care, 380Global is the right choice for your 24 hour contact centre partner. You can benefit from an emergency response / helpdesk service that will deliver when the pressure is on.
You can trust 380Global to handle anything from simple first line support for your clients, through to identifying levels of contract cover over multiple products in different territories around the world. With this completed, the correct resource will be located and contacted, exactly as your processes demand.


  • Full 24 hour service - means that you are assured continuous management of your support requests, day or night
  • Fully managed call out to your staff and contractors - whether you have a single member of staff or complex teams covering a wide of products/geographies; we will quickly pass the support request to the right person
  • Simple to implement - we offer a bespoke service that mimics the way you operate - you don’t have to change the way you do business
  • Integration with your systems - as well as offering a “standalone” solution, we can integrate with your existing systems to ensure a seamless service
  • Don’t lose control - transparent reporting and real time alerts keep you firmly in the driving seat
  • A service you can trust - you know that you’ll be looked after at 380Global. A member of the team that you can trust will be working with you from the start and into the future as your business needs change


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